Shipping Policy
| DESTINATION | SERVICE | RATE | TRANSIT TIME |
|---|---|---|---|
| 48 U.S. States, (including P.O. Boxes) | Standard | FREE (Over $50)or $5.95 (Under $50) | 3-7 Business Days |
| HI, AK | Standard | $5.95 | 7-12 Business Days |
| International | We DO NOT ship Internationally. | ||
COVERAGE & CARRIERS:
- Kindly note that we require a processing time of 1-2 business days to ensure your order is prepared with the utmost care and accuracy before it is shipped. We appreciate your patience and understanding as we strive to provide you with the best service possible.
- When Standard Shipping is selected, the carrier who delivers your order will depend on the weight and size of the shipment. You will receive tracking information in the Shipping Confirmation email and will be able to track your order at that time.
- We currently only ship within the U.S.
- Your order may require a signature release upon delivery.
FREE GROUND SHIPPING
- To qualify for free ground shipping, the order subtotal must be $50 or more after all discounts are applied. Sub-total does not include tax or shipping fees. The free shipping offer only applies to orders shipped in the contiguous United States. (excludes Alaska & Hawaii).
ORDER TRACKING:
- Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.
ORDER REVISIONS / CANCELLATIONS / DAMAGES:
- To facilitate the timely processing of your order, we are unable to cancel or make any changes to orders once they are placed. Please select your items carefully and check for the accuracy of all email addresses and shipping details, including apartment number, street number and name, city, state, and zip code. We are not responsible for incorrect information entered at checkout.
- If your order has arrived damaged, please contact our customer service team at support@jayneparfums.com within 7 days of receipt of your package. You must retain the damaged items until our customer service team has filed a claim with the carrier. If you dispose of the item we will not be able to honor the claim or be able to issue any adjustment, including credit. Claims will only be considered if received within 30 days of the date of shipment.
ADDITIONAL INFORMATION:
- Your package will be shipped Monday through Friday from 9:00 a.m. to 4:30 p.m. EST (except U.S. holidays). In the event that your item(s) is/are unavailable, you will be notified via E-Mail.
- All deliveries are subject to the carrier’s Terms & Conditions.
- (NOTE: Certain circumstances and weather conditions may delay shipping. Please refer to this page for shipping updates.)
